How can we help?

We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD).

Yes! COD is available across India with no extra charges.

Yes, you can cancel your order before it is dispatched. Once shipped, orders cannot be cancelled or modified.

If your order hasn't been dispatched yet, contact us immediately on WhatsApp and we'll try to update it. Once shipped, changes aren't possible.

Yes, all payments are processed through secure, encrypted payment gateways. We never store your card or bank details.

Yes! We deliver to every corner of India -from Kashmir to Kanyakumari. We currently do not ship internationally.

Orders are dispatched within 2–3 business days and typically delivered within 5–9 business days depending on your location.

Yes, shipping is free on all orders above ₹399 (Prepaid & COD). A flat ₹100 shipping charge applies on orders below ₹399.

Once shipped, you'll receive a tracking link via Email, WhatsApp, and SMS. You can also check your order status anytime on our Track Your Order page.

Occasional delays can happen due to weather, courier disruptions, or holidays. If your order is taking longer than expected, message us on WhatsApp at +91 90829 06584 and we'll check on it.

Please double-check your address and phone number before ordering. If a delivery fails due to incorrect details, re-shipping charges may apply.

If your product arrives damaged, defective, or wrong, report it within 48 hours with photos or an unboxing video and we'll send a free replacement. Ordered the wrong size on a regular (non-customized) product? You can exchange it within 7 days of delivery - you pay the return shipping, and any size price difference applies.

Contact us on WhatsApp at +91 90829 06584 with your order details and photos (or an unboxing video for damage claims). We'll guide you through the next steps.

If you're upgrading to a bigger size, you pay the price difference. If you're downgrading to a smaller size, we refund the price difference to you. Return shipping is payable by the customer either way.

Refunds are processed within 5–7 business days after we receive and verify the returned product.

Custom-printed products are made exclusively for you, so we don't accept size or design exchanges on them. They're only covered if the product arrives damaged - report within 48 hours with photos or an unboxing video.

Yes, a continuous, unedited unboxing video (from sealed package to the visible issue) is required to process any damage or defect claim quickly.

Desk mats come in three sizes - L (60 x 30 cm), XXL (80 x 28 cm), and XXXL (91 x 43 cm) - all 3mm thick. Mousepads come in one compact size (21.5 x 23 cm), also 3mm thick.

Measure the usable width of your desk before ordering. L suits smaller desks or minimal setups, XXL fits larger keyboards comfortably, and XXXL gives full desk coverage for bigger workstations or multi-monitor setups.

A finely-textured, smooth fabric top designed for accurate mouse tracking, backed by a non-slip rubber base and stitched edges to prevent fraying.

They're water-resistant, not fully waterproof. We recommend wiping spills immediately with a dry or damp cloth.

Gently hand wash with mild soap and cold water when needed. Do not machine wash or tumble dry - air dry only.

Our prints are made to stay vibrant with normal use and proper care.

We try to display colours as accurately as possible, but slight variation can occur due to your screen's brightness and settings. This isn't considered a defect.

Go to our "Customize Your Desk Mat" product, place your order, and our team will reach out to collect your design, photo, or artwork along with your preferred size.

You can upload any image you own the rights to or have permission to use. By submitting a design, you confirm you have the rights to it - we're not responsible for copyright issues arising from user-uploaded designs.

Yes! For bulk, corporate, or event merchandise orders, message us directly on WhatsApp at +91 90829 06584 and we'll help you out with pricing and timelines.

Yes! We have automatic bundle discounts: Buy a Desk Mat + Mousepad together - Save ₹150. Buy any 2 items - Get ₹100 off. Buy any 3+ items - Get ₹150 off. Discounts are applied automatically at checkout - no code needed.

Only one bundle discount applies per order automatically (whichever gives you the best price). Coupon codes, if any, are separate and applied at checkout.

You can reach us through: WhatsApp: +91 90829 06584. Email: hello@perfectcart.in. Instagram: @perfectcart.in

Our support team is available Monday to Saturday, 10:00 AM to 7:00 PM IST.

We're based in Mumbai, India, and proudly manufacture and deliver our products across the entire country.

We currently operate as an online-only store, so all orders are placed through perfectcart.in and delivered directly to you.