Refund policy
Refund & Return Policy
We want every order to be perfect. Here's how we handle issues.
Important — Please Read Before Ordering
Our policy depends on the type of product. Regular products are our ready-made designs. Customized products ("Customize Your Desk Mat" and "Customize Your Mousepad") are printed only for you with your own image. Please check the design, size and preview carefully before you order. Refunds are processed within 5-7 business days after the returned item is received and verified.
Regular Products: Wrong Size Ordered?
Ordered the wrong size? You can exchange it within 7 days of delivery, even if there is no damage.
Customized Products
These are made exclusively for you with your own image, so we do not accept size or design exchanges, and they are prepaid only (no COD).
We print your design exactly as you submit it. Please check the preview, size and image quality before you place the order.
They are covered only if the product arrives damaged or defective. See the claim steps below.
Damaged, Defective, or Wrong Item?
Report within 48 hours of delivery. We'll send a free replacement at no extra cost, with no return shipping charge on our error.
When Do I Get a Refund?
Where a refund applies (for example, the price difference on a size downgrade), it is processed within 5–7 business days after we receive and verify the returned product.
Order Cancellation
Orders can only be cancelled before dispatch. Once your order has been shipped, it cannot be cancelled or modified. To change an address or size before dispatch, message us on WhatsApp right away.
Have a Concern? We're Here! 👋
For any concerns related to product quality or delivery, reach out to us anytime.
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